How we ensure you have the right set of packages to successfully deliver

We care deeply about giving you the best possible experience when you are on the road delivering with Amazon Flex. We also know that you want to make the most of your time. A big part of both of these is ensuring that you are able to deliver packages assigned to you safely and within your scheduled delivery block. This means we need to give you the right set of packages to deliver, as well as helpful information for you to get the delivery block done easily. As a result of these efforts, the vast majority of Amazon Flex delivery partners complete their delivery blocks well within their allocated block time.

Having the right set of packages

To ensure that you have the right packages for your Amazon Flex delivery block, we consider multiple factors, such as size and weight of packages, driving distances, the number of deliveries, the number of stops that need to be made, expected traffic, and more. These all help to determine the right set of packages that appear on each individual delivery route you get. As always, your safety is our priority, and we don’t expect you to ever make a delivery if you feel unsafe for any reason.

‍App features to help you get your delivery block done

Another goal for us is that the Amazon Flex app gives you useful information to improve your delivery route experience. Based on your feedback, we’ve introduced several features to help you get your delivery block done more easily while you are on the road. This includes displaying an optional driving path to the next stop for easier parking and departures, indicating buildings on your delivery route, giving you the ability to adjust how delivery locations are grouped together, and customer delivery notes so you know exactly where to deliver the package. Amazon Flex is continuously working with customers to provide clear and specific directions to ensure accurate deliveries.

Giving feedback for improvements

‍Your feedback helps us continually enhance the delivery experience for all delivery partners, and we’re constantly improving the Amazon Flex app to provide the features that matter most to you. We listen to you through in-app questions and surveys, and also make it easy to submit feedback directly through the Amazon Flex app. For example, if you spot something on your route that should be updated, you can just click the settings icon on the map in the app, and tap “Report a Problem.” Feedback is reviewed and we make adjustments to help ensure you have the smoothest routes possible, so keep the responses coming!

These efforts mean you can feel confident in completing your delivery blocks safely and efficiently. We will continue to invest in improving Amazon Flex and creating delivery routes that make the most of your time.

Thank you for delivering with Amazon Flex.

Originally published 30/05/25