Amazon Flex delivery partner safety
Learn about how to connect with live support, access emergency help, and get helpful safety tips.
Deliver with safety, confidence, and support.
Our deep commitment to safety guides our approach to everything at Amazon Flex. Here are some of the ways we prioritize safety so you can earn and deliver with confidence.
Safer deliveries in the community
Safety first
You are in the driver's seat when delivering with Amazon Flex, and your safety is our top priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We do not expect you to make a delivery if you think it is unsafe to do so.
Safety requirements
To help ensure the safety of delivery partners, Amazon Flex requires the wearing of a high-visibility, reflective safety vest and closed-heel-and-toe shoes when at the pick-up location and during deliveries to customers. These vests are available to pick up at Amazon delivery stations at no cost. We recommend wearing your safety vest at all times, including during dark hours, to help ensure you remain visible.
Customer and community accountability
If you have a safety concern, you can report it to Driver Support through the Amazon Flex app. Reporting incidents allows us to investigate them and take any necessary actions to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy
At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex’s anti-harassment policy here.
Managing Fatigue
Being well-rested helps you stay safe on the road and can prevent fatigue-related incidents.
If you notice signs of fatigue while driving, pull over safely and take a break. Learn more about managing fatigue.
Support when you drive and deliver
Dedicated support
Our Driver Support team is there for you if you ever need help when delivering. Contact Driver Support by calling 1800 290 564 or going to the Help menu, and selecting the best option.
Emergency assistance
If you have an emergency during your delivery block, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. It offers the option to contact 000 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. If emergency services are needed, always call 000 first before the Amazon Emergency Helpline.
Safety information at your fingertips
Safety videos and articles are available on-demand in the Amazon Flex app. The Learning Portal, accessible from the main menu, contains a dedicated safety section with useful information to help delivery partners stay safe while delivering.
Technology to help you stay safe
Pet alerts
Check your Amazon Flex app for a paw print icon in the delivery notes to see if there might be a dog at your delivery stop. These paw print icons are added to the Amazon Flex app through the help of customers and delivery partners who report this information. The app also has safety videos and articles about how to stay safe when a dog or pet is present.
Optimised maps
A dark mode option is available to reduce eye strain and improve readability, especially at night. Offline maps can also be downloaded, with the option to have them automatically download when connected to Wi-Fi, ensuring reliable navigation even in areas with limited mobile coverage.
Customer chat
You can call or text customers about their deliveries through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers see only an Amazon number.
Protection for you and your vehicle
Auto insurance
While delivering for Amazon Flex, you are protected under Amazon's Commercial Auto Insurance Policy. This insurance is provided to you to supplement your own insurance policy at no extra cost. It includes Third-Party Legal Liability coverage, and Contingent Loss or Damage coverage for your insured motor vehicle. If you choose to make a claim, then you will need to pay the excess. This policy is conditional on you holding a personal auto insurance policy with at least compulsory third-party personal injury (CTP) and third-party property damage (TPPD) insurance.
Personal Accident Insurance
While delivering for Amazon Flex, you are covered under Amazon's Personal Accident Insurance Policy. This insurance is provided to you at no extra cost. It includes benefits in case of injuries you sustain while delivering with Amazon Flex (subject to excess if you choose to make a claim).
Safer deliveries in the community
Safety first
You are in the driver's seat when delivering with Amazon Flex, and your safety is our top priority. If you arrive at a delivery location and do not feel safe, you can contact Driver Support through the Amazon Flex app. We do not expect you to make a delivery if you think it is unsafe to do so.
Safety requirements
To help ensure the safety of delivery partners, Amazon Flex requires the wearing of a high-visibility, reflective safety vest and closed-heel-and-toe shoes when at the pick-up location and during deliveries to customers. These vests are available to pick up at Amazon delivery stations at no cost. We recommend wearing your safety vest at all times, including during dark hours, to help ensure you remain visible.
Customer and community accountability
If you have a safety concern, you can report it to Driver Support through the Amazon Flex app. Reporting incidents allows us to investigate them and take any necessary actions to help keep you safe, and hold customers and community members accountable.
Anti-harassment policy
At Amazon, we believe everyone should be treated with respect and dignity. We do not tolerate inappropriate conduct, including discrimination or harassment, from anyone. Find more information about Amazon Flex’s anti-harassment policy here.
Managing Fatigue
Being well-rested helps you stay safe on the road and can prevent fatigue-related incidents.
If you notice signs of fatigue while driving, pull over safely and take a break. Learn more about managing fatigue.
Support when you drive and deliver
Dedicated support
Our Driver Support team is there for you if you ever need help when delivering. Contact Driver Support by calling 1800 290 564 or going to the Help menu, and selecting the best option.
Emergency assistance
If you have an emergency during your delivery block, the Emergency Help button is easy to access from the main menu in the Amazon Flex app. It offers the option to contact 000 or the Amazon Emergency Helpline for assistance in reporting a safety concern or accident. If emergency services are needed, always call 000 first before the Amazon Emergency Helpline.
Safety information at your fingertips
Safety videos and articles are available on-demand in the Amazon Flex app. The Learning Portal, accessible from the main menu, contains a dedicated safety section with useful information to help delivery partners stay safe while delivering.
Technology to help you stay safe
Pet alerts
Check your Amazon Flex app for a paw print icon in the delivery notes to see if there might be a dog at your delivery stop. These paw print icons are added to the Amazon Flex app through the help of customers and delivery partners who report this information. The app also has safety videos and articles about how to stay safe when a dog or pet is present.
Optimised maps
A dark mode option is available to reduce eye strain and improve readability, especially at night. Offline maps can also be downloaded, with the option to have them automatically download when connected to Wi-Fi, ensuring reliable navigation even in areas with limited mobile coverage.
Customer chat
You can call or text customers about their deliveries through the Amazon Flex app. To protect your personal information, we keep your phone number hidden and customers see only an Amazon number.
Protection for you and your vehicle
Auto insurance
While delivering for Amazon Flex, you are protected under Amazon's Commercial Auto Insurance Policy. This insurance is provided to you to supplement your own insurance policy at no extra cost. It includes Third-Party Legal Liability coverage, and Contingent Loss or Damage coverage for your insured motor vehicle. If you choose to make a claim, then you will need to pay the excess. This policy is conditional on you holding a personal auto insurance policy with at least compulsory third-party personal injury (CTP) and third-party property damage (TPPD) insurance.
Personal Accident Insurance
While delivering for Amazon Flex, you are covered under Amazon's Personal Accident Insurance Policy. This insurance is provided to you at no extra cost. It includes benefits in case of injuries you sustain while delivering with Amazon Flex (subject to excess if you choose to make a claim).
In-station supplies to keep you safe while delivering
A range of safety aids are available at Amazon delivery stations to help delivery partners stay safe while out delivering.
Safety vests
Free high-visibility, reflective safety vests are available at all delivery stations and Harris Farm Markets and must be worn while delivering and at delivery stations.
Vehicle magnets
Free vehicle magnets are available at delivery stations to help identify delivery partners who make frequent stops, keeping them safer on the road.
Headlamps
Free headlamps are available at delivery stations to help illuminate obstacles while delivering in the dark and keep hands free for packages and handrails.
Backpacks
Water-resistant backpacks are available at delivery stations and hold up to 15kg to help keep hands free during deliveries.
Summer supplies
Sunscreen kiosks and hydration sachets are stocked at all delivery stations during warm weather seasons to reduce sun exposure and dehydration risks.
Water Coolers
Reusable water bottles can be refilled at delivery stations with water coolers available year-round, and bottled water is available at Harris Farm Markets.
Your delivery journey starts here
Ready for flexible earnings and a schedule that fits your life? Visit the Get Started page for onboarding steps or check out FAQ for answers to common questions.
Download the Amazon Flex app
Create an account to set your schedule, see your earnings upfront, and start delivering with confidence.