Smiles for Miles Terms and Conditions

Promotion Name

Smiles for Miles Promotion

Eligible States/Territories

ACT, NSW, QLD, SA, VIC, WA

Promotion Period

Start: 8 July 2026 12:00 AM AEST

End: 21 July 2026 11:59 PM AEST

No entries will be accepted outside this time.

Promoter

Amazon Commercial Services Pty Ltd

ABN: 30 616 935 623

Level 8, 2 Market Street

Sydney NSW 2000

Phone number: 1800 290 564

Eligible Entrants

Entry to the Promotion is open to all active and onboarded delivery partners of Amazon Flex Australia in ACT, NSW, VIC, QLD, SA and WA (delivery partners).

Details of Prizes

There are 1,500 prizes available to be won in total, allocated by Eligible States as set out below. Completing an Eligible Delivery Block enters the Eligible Entrant into a prize draw – prizes are awarded by random draw and are not guaranteed. All prizes are:

$100 Amazon eGift Card

Amazon eGift Card terms and conditions apply.

An Eligible delivery partner may receive a maximum of 11entries into the prize draw (1 entry for completing the first Eligible Delivery Block, plus an additional 10 entries for completing 2 or more Eligible Delivery Blocks). Completing the required activities does not guarantee a prize.

Prize pool by state:

Total number of prizes

1,500

Total Prize Value

Total prize pool (inc GST): AUD $150,000

Method of Entry and Notification of Winners

How to Enter the Prize Draw

To enter, an Eligible Entrant must complete one delivery block during the Promotion Period as confirmed by Amazon Flex (Eligible Delivery Block). Blocks are subject to availability.

If a delivery block is cancelled within 48 hours by AmazonFlex, the block will still be counted as an Eligible Delivery Block.

How to Win a Prize

Every Eligible Entrant that completes their first Eligible Delivery Block in an Eligible State, automatically receives one entry into the prize pool for that State. Entrants cannot win multiple prizes.

Eligible Entrants who complete 2 or more Eligible Delivery Blocks during the Promotion Period will receive an additional 10 entries into the prize draw. The maximum number of entries a delivery partner can receive inthe prize draw is 11.

For example:

•       If an Eligible Entrant completes one block, they will receive one entry into the prize pool.

•       If an Eligible Entrant completes 2 blocks, they will receive 11 entries.

•       If an Eligible Entrant completes 5 blocks, they will receive 11 entries.

•       If an Eligible Entrant completes 15 blocks, they will receive 11 entries.

Any Eligible Entrant who is deactivated from the Amazon Flex platform, for any reason, during the Promotional Period or any time before the Prize draw, will not be eligible for any Prize. Their entries will be forfeited and removed from the Prize draw. No compensation or alternative prize will be provided to deactivated delivery partners.

Time and Location of Draw

The Prize draw will be conducted at 11:00 AM AEST on 5August 2026 for each Eligible State, at Level 8, 2 Market Street, Sydney NSW 2000. Winners will be randomly drawn using Randomdraws.com.au, a service provided by Trade Promotions and Lotteries Pty Ltd (TPAL®) (TPAL ElectronicDraw System) in the presence of an independent scrutineer.

Notification of Winners / Claiming Prizes

The Promoter will email the winner at the email address associated with the winner’s Amazon Flex account by 5:00 PM AEST on 12 August2026 from email no-reply@flex.amazon.com. Winners will be notified of theirprize and when they will receive it.

Prizes will then be distributed via the email address associated with the winner’s Amazon Flex account no later than 5:00 PM AEST on2 September 2026. Winners will receive their prize from no-reply@flex.amazon.com.

Winners are deemed to have claimed their prize when Amazon Flex sends their prize, unless an automatic notification indicates that theemail has not been delivered, in which case:

•       the Promoter will make reasonable efforts to contact the winner for an updated email address; and

•       if the Promoter is unsuccessful then the prize will be deemed forfeited and be included in the unclaimed prize draw.

Public Announcement of Winners

The winners’ names and for SA winners, the initial of their first name, last name and postcode of all prize winners (including winners of unclaimed prizes) will be published on 12 August 2026 (16 September 2026 for unclaimed prize winners) on flex.amazon.com.au/smiles-for-miles/winners for 28 days.

Unclaimed Prize Draw

A random unclaimed prize draw will occur at 11:00 AM AESTon 9 September 2026 in the presence of a scrutineer for each Eligible State where a prize has not been claimed pursuant to the process described above in the ‘Method of entry and notification of winners’ section, if any.

The draw(s) will take place at Level 8, 2 Market Street,Sydney NSW 2000 using the TPAL Electronic Draw System.

The entrant pool for the unclaimed prize draw will be all Eligible Entrants from the relevant Eligible State who completed an Eligible Delivery Block to enter the prize draw during the Promotion Period and are yet to have a prize awarded to them.

Notification of Unclaimed Prize Winners

Unclaimed prize winners will be notified via email no later than 16 September 2026 and will receive the prize no later than 23 September 2026.

All unclaimed prize winners’ names and, for SA winners, the initial of their first name, last name and postcode will be published on flex.amazon.com.au/smiles-for-miles/winners no later than 16 September 2026.

Permit Reference

NSW Authority No. TP/05144

SA Permit No. T26/1002

Terms & Conditions of Entry

1. Information on how to enter and prize details form part of these terms & conditions (Terms of entry). These Terms of entry must be read in conjunction with the Schedule which also forms part of the Terms of entry. The Schedule defines the terminology used in these Terms of entry. Where there is any inconsistency between these Terms of entry and the Schedule, the Schedule prevails. Participation in the Promotion is deemed acceptance of these Terms of entry.

2. Entry is open only to fully onboarded delivery partners of Amazon Flex Australia pursuant to the Method of entry section of the Schedule. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with the Promotion, including the competition permit providersTPAL®, are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

3. The Promotion will be conducted during the Promotion Period.

4. The time zone applicable to any time stated relates to the state or territory where the Promoter is located, unless expressly stated to the contrary.

5. The Prize/s are specified in the Details of prizes section of the Schedule. Completing an Eligible Delivery Block and meeting the entry criteria entitles the Eligible Entrant to entries into the prize draw. An eligible delivery partner may receive a maximum of 11 entries and may win a maximum of one (1) prize. An eligible delivery partner cannot win more than one (1) prize in this Promotion.

6. The total prize pool is specified in theTotal prize value section of the Schedule.

7. Any prize is valued in Australian dollars unless expressly stated to the contrary.

8. All Amazon eGift Cards are valid until the expiry date stated on the eGift Card or as specified by Amazon. Amazon eGift Card terms and conditions apply.

9. If any terms and conditions are imposed by a third party provider on a winner’s ability to use some or all of the prize (by way of example, eGift Card terms of use) then the winner agrees to comply with such terms and conditions. Further, the winner acknowledges and agrees that clauses 20 and 21 apply equally to limit the liability of any third party provider in respect of the conduct of the Promotion or the issue or use of any prize awarded in respect of the Promotion.

10. Neither the Promoter nor the third party provider of the eGift Card is liable for any eGift Card that has been stolen, forged, lost, damaged or tampered with in any way.

11. Eligible Entrants are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to entering the Promotion. The Promoter accepts no responsibility for any tax implications that may arise from an Eligible Entrant receiving a prize. Eligible Entrants are responsible for any and all expenses that they incur in entering the Promotion and they will not be reimbursed regardless of whether or not they win a prize.

12. The Eligible Entrants must follow the Method of entry set out in the Schedule during the Promotion Period to enter the Promotion. Failure to do so will result in an invalid entry. The Promoter will not advise an Eligible Entrant if their entry is deemed invalid.

13. Each Eligible Delivery Block completed by the Eligible Entrant during the Promotion Period will be counted towards their entries in the prize draw. Completing the first Eligible Delivery Block entitles the Eligible Entrant to one (1) entry into the prize draw for their Eligible State. Completing 2 or more Eligible Delivery Blocks entitles the Eligible Entrant to an additional 10 entries, for a maximum of 11 entries total. Completing additional delivery blocks beyond 2 does not entitle the Eligible Entrant to additional entries beyond 11.

14. Eligible delivery partners are prohibited from winning more than one (1) prize. For the avoidance of doubt, this Promotion is a game of chance. Completing the required activities entitles the Eligible Entrant to entries into the prize draw. Prizes are awarded by random draw and are not guaranteed to any Eligible Entrant who completes the required activities.

15. The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible or misdirected entries, claims or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries or emails not received by the Promoter for any reason. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred.

16. The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details or where a prize winner has not received an email including because the email has gone to the prize winner’s junk mail or has accidentally been deleted. If an Eligible Entrant’s contact details change during the Promotion Period, it is the Eligible Entrant’s responsibility to notify the Promoter. A request to modify any entry information should be directed to the Promoter.

17. It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.

18. The winner(s) details will be published in accordance with the Public announcement of winners section of the Schedule.

19. Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome) and promoting the business of the Promoter. The entrant agrees to participate in all reasonable promotion activities inrelation to the prize as requested by the Promoter and its agents and sign anyadditional documents reasonably required by the Promoter to give effect to thiscondition.

20. If the prize(s) has not been claimed by the Unclaimed prize draw time and date set out in the Unclaimed prize draw section of the Schedule and subject to any written directions from a regulatory authority, the provisional winner forfeits the prize(s) and the Promoter may conduct an unclaimed prize draw in accordance with the Unclaimed prize draw section of the Schedule. In the event the unclaimed prize draw takes place, the Promoter will attempt to contact the provisional winner(s) of the unclaimed prize draw in accordance with the Notification of unclaimed prize draw winners section of the Schedule, and if applicable, the first initial, surname andState/Territory of residency of any winner(s) of the unclaimed prize draw will be published in accordance with the Public announcement of winners from unclaimed prize draw section of the Schedule.

21. If a prize is no longer available the Promoter may substitute with a prize of higher or equal value subject to any written directions from a regulatory authority. The Promoter is not allowed to deduct any administrative costs associated with provision of the prize. If for any reason a winner of the Unclaimed prize draw does not claim a prize (or an element of a prize) by the final claim date, then the prize (or that element ofthe prize) will be forfeited.

22. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth) or similar consumer protection laws in the States and Territories of Australia (Non-Excludable Guarantees).

23. The Promoter is not responsible for any tax implications arising from the winning of prizes. Winners should seek independent financial advice. If for GST purposes this promotion results in any supply being made for non-monetary consideration, entrants must follow the Australian Taxation Office’s stated view that where the parties are at arm’s length, goods and services exchanged are of equal GST inclusive market values.

24. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability, for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of this promotion, including: (a) anytechnical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize.

25. If there is a dispute concerning the conduct of the Promotion (including as to the identity of an Eligible Entrant )or in respect to claiming a prize, the Promoter will consider the Eligible Entrant’s grievances however reserves the right to resolve the dispute in the manner it determines most appropriate, acting reasonably. The Promoter’s decision is final and no correspondence will be entered into.

26. The Promoter and its associated agencies and companies will not be liable for any delay, damage, or loss in transit of prizes.

27. The Promoter may, acting reasonably, not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any Eligible Entrants, subject to any written directions from a regulatory authority. Without limiting this, the Promoter reserves the right to verify the validity of entries, prize claims and Eligible Entrants and to disqualify any Eligible Entrant who submits an entry or prize claim that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. In the event that a winner breaches these Terms of entry, the winner will forfeit the prize in whole and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

28. Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, subject to any written directions from a regulatory authority. Where a prize is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value subject to any written directions from a regulatory authority. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).

29. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the Promotion and recommence it from the start on the same conditions, subject to approval of the relevant regulatory authorities.

30. Eligible Entrants consent to the Promoter using the personal information provided in connection with the Promotion for the purposes of facilitating the conduct of the Promotion and awarding any prizes, including to third parties involved in the Promotion and any relevant regulatory authorities, in addition to any use that may be outlined in the Promoter’s Privacy Policy which can be found at https://flex.amazon.com.au/policy. If you are a winner, you agree to take part in publicity, photography and other promotional activity as the Promoter reasonably requires, without any compensation.

31. The collection and disclosure of personal information provided in connection with the Promotion will be handled inaccordance with the Promoter’s Privacy Policy which can be found at https://flex.amazon.com.au/policy/privacy.

32. The Promotion and these Terms of entry will be governed by the law of New South Wales, Australia. Eligible Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

33. Any cost associated with accessing the Website, Facebook, Instagram, TikTok, Snapchat, X, LinkedIn or any other social media platform (each a Social Media Platform, and together the Social Media Platforms) is the entrant’s responsibility and is dependent on the Internet service provider used.

34. This promotion is in no way sponsored, endorsed or administered by, or associated with any Social Media Platform. Entrants understand that they are providing their information to the Promoterand not to the Social Media Platforms. The information an entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this promotion must be directed to the Promoter and not to the Social Media Platforms. The Social Media Platforms will not be liable for any loss or damage or personal injury which is suffered or sustained by an entrant, as a result of participating in this promotion (including taking/use of a prize), except for any liability which cannot be excluded by law.