Find help getting started
Check our FAQ for guidance on account setup and onboarding. If you need more help, contact our Support team.
First steps after you sign up
Find out everything you need to know for your first delivery — understand delivery types and offers, safety equipment, preparing your vehicle, and receive payments.
Still have questions about signing up?
If you need help with your Amazon Flex account registration, such as creating an account, choosing a region, or other setup steps, our Onboarding Support team is here to help. You can reach them by email or phone using the details below. Please note: this support is available only for those based in Australia.
Phone: 1800 290 564
Email: amazonflex-support@amazon.com.au
Available 3:30 AM – 1:00 AM AEST, 7 days a week
Get help on the road
For active delivery partners, open the Amazon Flex app, tap the question mark icon, and select Call Driver Support. In an emergency, use the Emergency Help button in the app — always call 000 first.
